CalmRose.com Refund Policy

Last updated: 10 April 2025

This Refund Policy outlines the terms and conditions for refunds on purchases made through CalmRose.com. By making a purchase, you acknowledge and agree to this Refund Policy, which is aligned with the Terms of Service.

1. GENERAL POLICY

Refunds are offered in accordance with Australian Consumer Law (ACL) and other applicable regulations. If you are not satisfied with a service, or if a product does not meet your expectations due to a defect or issue covered under ACL guarantees, please contact us at the support link at the bottom of this page to request a refund evaluation.

2. REFUNDS FOR DIGITAL CONTENT AND SUBSCRIPTIONS

2.1 Non-Refundable Policy

Unless otherwise stated, purchases of digital content, subscription services, and other digital products on CalmRose.com are non-refundable after access has been granted. Refunds may be granted under exceptional circumstances, as required by applicable law.

2.2 EU Right of Withdrawal

If you are an EU customer, you have a statutory 14-day cooling-off period for digital content purchases. However, by completing a purchase on CalmRose.com, you agree to receive immediate access to the content, thereby waiving your right to withdraw within the 14-day period. This waiver is noted at the time of purchase.

2.3 Auto-Renewal Subscriptions

Some services on CalmRose.com may be available as auto-renewing subscriptions. You will be notified of the auto-renewal terms before purchasing a subscription. If you wish to cancel auto-renewal, you must do so at least 24 hours before the next billing cycle to avoid additional charges. Cancellation of an auto-renewing subscription will take effect at the end of the current billing cycle.

3. EXCEPTIONS TO THE NON-REFUNDABLE POLICY

Refunds or credits may be issued under the following circumstances:

• Technical Defects or Inaccessibility: If digital content is proven to be defective or inaccessible due to issues solely within CalmRose.com’s control, a refund or other remedy may be provided.
• Service Discontinuation: If CalmRose.com discontinues a paid service that you have subscribed to, you may be eligible for a prorated refund.
• Billing Errors: In cases of mistaken billing or accidental double charges, please notify us atat the support link at the bottom of this page for assistance with correcting the error.

4. REQUESTING A REFUND

To request a refund, please contact our support team at at the support link at the bottom of this page with the following information:

• Full name and account email,
• Transaction ID or order number,
• Reason for the refund request.

Refund requests are evaluated on a case-by-case basis in accordance with this Refund Policy and applicable laws.

5. PROCESSING REFUNDS

Refunds, when approved, will be processed back to the original payment method. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer’s processing times.

6. FINAL SALE ITEMS

Some products or services, such as limited-time offers, discounted packages, or promotions, may be marked as "Final Sale" and are not eligible for refund or exchange, unless required by applicable law.

7. DISPUTES AND CONTACT INFORMATION

If you have any concerns or disputes regarding a transaction on CalmRose.com, please reach out to us first so we can address the issue. For any questions about this Refund Policy or to request support, please contact us at the support link at the bottom of this page.

By completing a purchase on CalmRose.com, you acknowledge that you have read, understood, and agree to this Refund Policy.